With installations deployed all over the world, manufacturers need a partner capable of intervening quickly, both remotely and on site.

To meet these challenges, on connected GUILLEMIN machines accessible via REMOTE access, Guillemin offers its customers a remote maintenance contract designed to guarantee responsiveness, security and continuity of service.

Thanks to secure remote connection tools and the expertise of its technical teams, Guillemin is able to quickly diagnose malfunctions, support its customers and resolve a large number of problems without traveling to site.

When the situation requires physical intervention, our teams are committed to responding within 72 hours, anywhere in the world. This rapid action capability makes it possible to limit downtime and put equipment back into service as quickly as possible.

Beyond troubleshooting, the remote maintenance contract also offers preventive support. Our teams monitor installations, provide optimization advice and help maintain equipment performance over the long term.

With its international intervention network, its recognized technical expertise and its commitment to responsiveness, Guillemin supports its customers on a daily basis to secure their production wherever they are.

A technical problem? Expert remote assistance. On-site intervention required? Guillemin mobilizes its teams within 72 to 96 hours, all over the world.